Delivery Information
Thank you for shopping with Red Cherry-BD! We are committed to providing you with the best shopping experience, including prompt and reliable delivery services. Please read the following information to understand our delivery process:
1. Order Processing Time:
- Once your order is confirmed, our team begins processing it immediately. Orders are typically processed within 5-10 business days.
2. Tracking Your Order:
- Once your order is dispatched, you will receive a confirmation email with a tracking number. Use this number to track your order in real-time through our website in page or the courier’s tracking service.
3. Delivery Partners:
- We partner with reputable courier services to ensure the safe and timely delivery of your items. Our delivery partners are committed to providing excellent service.
4. Delivery Confirmation:
- Upon successful delivery of your order, you will receive a confirmation email. If you have any concerns or issues with your delivery, please contact our customer support team at info@redcherrybd.com or +88 01838957230.
5. Change of Delivery Address:
- If you need to change the delivery address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been dispatched.
Return Policy
At Red Cherry-BD, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your peace of mind. Please read the following information to understand our return process:
1. Eligibility for Returns:
- To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached.
- Custom-tailored items are eligible for return only if there is a manufacturing defect or an error on our part.
2. Timeframe for Returns:
- You may initiate a return within 07 days of receiving your order. After this period, we regret that we cannot accept returns.
3. How to Initiate a Return:
- Log in to your account on our website and go to the “Order History” section.
- Select the order containing the items you wish to return.
- Follow the instructions to initiate the return process.
- If you checked out as a guest, please contact our customer support team at [info@redcherrybd.com or +88 01838957230 to initiate the return.
4. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service to ensure the safe return of your items
Contact Us:
If you have any questions or concerns regarding your delivery, please don’t hesitate to contact our customer support team at info@redcherrybd.com or +88 01838957230.
Thank you for choosing Red Cherry-BD for your women’s fashion and custom tailoring needs. We appreciate your trust, and we strive to make your shopping experience delightful from start to finish.
Happy shopping!
Red Cherry-Bd
