Frequently Asked Questions (FAQs)
1. How can I place an order?
- To place an order, simply browse our website, select the items you’d like to purchase, and add them to your cart. Follow the checkout process to enter your shipping information and complete the payment.
2. Can I modify or cancel my order after it’s placed?
- Once an order is confirmed, it is processed immediately to ensure quick delivery. Unfortunately, we cannot guarantee modifications or cancellations. Please contact our customer support team at info@redcherrybd.com or +88 01838957230 for assistance.
3. What payment methods do you accept?
- We accept a variety of payment methods, including bank transfer, cash on delivery, bkash/nagad, and other secure payment gateways. You can choose your preferred payment method during the checkout process.
4. How can I track my order?
- Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the courier’s tracking service.
5. What is your return policy?
- Our return policy allows you to initiate a return within 07 days of receiving your order. Items must be unused, unworn, and in their original condition. For more details, please refer to our page.
6. Do you ship internationally?
- Yes, we offer international shipping to many destinations. Additional customs fees or taxes may apply, and delivery times may vary based on your location.
7. How do I determine my size?
- Refer to our size chart, available on each product page, to find the perfect fit. If you have specific questions about sizing, feel free to contact our customer support team for assistance.
8. Are custom-tailored items returnable?
- Custom-tailored items are eligible for return only in the case of a manufacturing defect or an error on our part. Please refer to our Return & Refund page for more information.
9. How can I contact customer support?
- You can reach our customer support team by emailing us at info@redcherrybd.com or calling +88 01838957230. We are here to assist you with any questions or concerns.
10. Do you offer gift cards?
- Yes, we offer gift cards of various denominations. You can purchase them directly on our website.
11. How can I stay updated on promotions and new arrivals?
- Subscribe to our newsletter to receive updates on promotions, new arrivals, and exclusive offers. You can sign up on our website.
12. What if I receive a damaged or defective item?
- If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or issue a refund.
If you have any other questions not covered here, please feel free to reach out to us. We are dedicated to providing excellent customer service.
Happy shopping!
Red Cherry-BD
