Return & Refund Policy
At Red Cherry-BD, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure your peace of mind. Please read the following information to understand our return process:
1. Eligibility for Returns:
- To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached.
- Custom-tailored items are eligible for return only if there is a manufacturing defect or an error on our part.
2. Timeframe for Returns:
- You may initiate a return within 07 days of receiving your order. After this period, we regret that we cannot accept returns.
3. How to Initiate a Return:
- Log in to your account on our website and go to the “Order History” section.
- Select the order containing the items you wish to return.
- Follow the instructions to initiate the return process.
- If you checked out as a guest, please contact our customer support team at info@redcherrybd.com or +88 01838957230 to initiate the return.
4. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service to ensure the safe return of your items.
5. Refund Process:
- Once we receive your returned items and inspect them, we will process your refund.
- Refunds will be issued to the original payment method used during the purchase.
- Please allow 07 business days for the refund to be reflected in your account.
6. Exchanges:
- We do not offer direct exchanges. If you need a different size or color, please place a new order and initiate a return for the original item.
7. Custom-Tailored Items:
- Custom-tailored items can only be returned if there is a manufacturing defect or an error on our part.
- If you believe there is an issue with a custom-tailored item, please contact our customer support team for assistance.
8. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or issue a refund.
6. Contact Us:
- If you have any questions or concerns regarding your delivery, please don’t hesitate to contact our customer support team at info@redcherrybd.com or +88 01838957230.
Thank you for choosing Red Cherry-BD for your women’s fashion and custom tailoring needs. We appreciate your trust, and we strive to make your shopping experience delightful from start to finish.
Happy shopping!
Red Cherry-BD
